Politique d’expédition
Free Shipping – No Minimum Purchase
Orders placed and paid before 1:00 PM are shipped the same day.
Orders placed after 1:00 PM on Friday and during the weekend will be shipped the following Monday.
All orders are shipped via Chronopost.
During special offers or promotional periods, delivery times may be extended due to a high volume of orders.
Return conditions are detailed further down this page.
INFORMATION
We recommend grouping all your items into one single order. We are unable to combine separate orders placed individually. Special care is taken with fragile items.
Delivery times depend on our shipping partners. In some cases, delivery delays may occur.
Box sizes are appropriate, and all items are carefully protected.
We are committed to ensuring that your package is delivered to you — otherwise, you will be refunded.
For returned packages that were not collected from a pickup point or at home, a contribution fee will be requested:
Home Delivery Return Fees
RETURNS
Would you like to return a product or an entire order?
You have a right of withdrawal within 14 (fourteen) business days from the delivery date of your order.
To exercise this right, the product must be in its original packaging and must not have been opened.
Return shipping costs are at your expense, unless the item was sent in error or arrived damaged.
Once the returned product is received and verified, the refund will be issued directly to the original payment method used for the order.
How to exercise your right of withdrawal
Please provide the following information via the contact form:
-
Your first and last name
-
Order number
-
Purchase date
-
The product you wish to return
-
A comment stating that you wish to return the product and/or the entire order under your right of withdrawal
We will process your request as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Why is my tracking not working?
If your tracking status has not updated and indicates that the package is still being prepared by the sender, this means that the parcel has not yet been scanned at the sorting center and the shipping label has only been created.
If the tracking status does not change after several days, you may contact our customer service for further information.
Why is my delivery delayed?
Our carrier delivers within 2–3 business days, during peak periods (sales, holidays, promotional events, etc.), delays may occur.
You can track your package using the tracking number available in your customer account or sent by email. If the delay becomes significant, you may visit your local post office and provide your tracking number for more information.
Our customer service team remains fully available if your package has encountered any delivery issues. We will work together to find a solution.
Why is my package marked as delivered but I did not receive it?
We apologize for the inconvenience caused by our carrier. Please be assured that we will always find a solution to satisfy you.
If your tracking indicates that the package has been delivered but you have not received it, it may have been delivered to a neighbor, to an incorrect address, or it may have been lost or stolen.
In this case, please visit your local post office and provide your tracking number to dispute the delivery. This step is important to prevent similar incidents in the future. Once the carrier updates the tracking status, we will be able to arrange a new shipment.
You may then contact us via the contact form, and we will send a replacement package at our expense (to a pickup point for added security, if preferred).