Terms of service
1. Company Information
CUDDLEPET is a company registered in France, specializing in the sale of pet-related products and accessories, including products dedicated to the well-being, entertainment, and physical activity of animals, such as interactive pet toys, accessories, and related pet products.
CUDDLEPET operates the website on which these products are offered for sale.
These General Terms and Conditions of Sale (GTCS) govern all sales concluded between CUDDLEPET and any customer making a purchase via the website.
2. Scope of Application
These GTCS apply to all orders placed by consumers or professionals via the website, unless specific conditions are expressly agreed upon in writing.
Any order implies full and unconditional acceptance of these GTCS.
3. Products
Products are described and presented as accurately as possible. However, minor variations (appearance, color, or design details) may occur.
Product images and visuals are non-contractual.
4. Prices
Prices are indicated in euros (€), all taxes included (VAT), excluding shipping costs.
CUDDLEPET reserves the right to modify prices at any time. The price applied is the one in effect at the time the order is placed.
5. Orders
An order is considered final after validation of the shopping cart, acceptance of these GTCS, and confirmation of payment.
A confirmation email is sent to the customer.
CUDDLEPET reserves the right to refuse or cancel any order in the event of a prior dispute, non-payment, or suspected fraud.
6. Payment
Payments are secure and may be made using the methods offered on the website.
Orders are processed only after full receipt of payment.
7. Delivery
Delivery methods, timelines, and service areas are detailed in the Delivery Policy available on the website.
Delivery times are indicative only. Delays do not entitle the customer to compensation.
The customer must check the condition of the package upon delivery.
8. Damaged Packages
In the event of a damaged package, the customer must make precise reservations with the carrier and report the issue within 48 hours via the "Contact Us" section.
9. Right of Withdrawal
In accordance with the law, consumer customers have a 14-day period to exercise their right of withdrawal.
Products must be returned unused, in their original condition and packaging, at the customer’s expense.
10. Returns and Refunds
After receipt and verification of the returned product, the refund will be issued within 14 days using the original payment method.
11. Warranty
Products benefit from the legal warranty of conformity and the warranty against hidden defects.
12. Liability
CUDDLEPET cannot be held liable for damages resulting from improper use of the product, failure to supervise animals, or non-compliance with usage instructions.
13. Personal Data
Personal data is processed in accordance with the Privacy Policy available on the website.
14. Intellectual Property
All website content remains the exclusive property of CUDDLEPET.
15. Applicable Law and Disputes
These GTCS are governed by French law. French courts shall have jurisdiction.
16. Acceptance
These GTCS are accepted by the customer upon order validation.